Welcome to Vesta Build Ltd's Customer Service Charter information page. At Vesta Build, we are committed to providing exceptional customer service to all of our clients. Our Customer Service Charter outlines our commitment to you and sets out the standards you can expect when working with us.
Our Customer Service Charter covers important information such as our commitment to responding to your inquiries and concerns in a timely manner, our dedication to providing accurate and transparent information, and our commitment to resolving any issues or complaints promptly and fairly.
We believe that open communication is key to building strong relationships with our clients, which is why we have outlined clear channels for you to contact us with any questions or concerns. Our team is here to assist you every step of the way and we are dedicated to providing you with the best possible service experience.
Thank you for choosing Vesta Build Ltd. We look forward to working with you and exceeding your expectations.
All communication from Vesta Build Ltd will be conducted in a cheerful, courteous and efficient manner, to all customer enquiries and whilst working. Our Directors will always be on hand to answer your questions throughout the build.
We like to put ourselves in our customers shoes and understand the value both emotionally and financially what your building means to you. All workers will respect customers property, work tidily, clean up thoroughly on completion and above all pay attention to detail.
Our after-sales and customer service procedures will be explained to you in detail in our initial visits. There are procedures in place for dealing with customer complaints, including those concerning warranties, and we will cooperate fully with appropriately qualified professional advisors.
Health & Safety advice will be provided to minimise the risk of danger, when visiting the build during construction, and when living in your home.
You’ll be provided with information to enable you to make an informed decision about your build. There may be choices and options available to you when you are quoted and we will make sure you are aware of them. This ensures the best possible outcome when our work is complete.
Our contract-of-build terms and conditions are fair and clearly set out. You will also have our cancellation policy made clear to you. We will provide you with reliable information concerning any other guarantees and warranties from which you may benefit, from the products we install. Information about the build time, (our best estimate) of construction, legal completion and handover back of the property will be provided.
We believe in a better way of working, providing you with honest advice and proactive action. It is your right to expect a professional service, but we believe we should deliver more. We are dedicated to exceeding your expectations and committed to making a difference to our customers. We pride ourselves on delivering a professional service with personal care and attention.